PRIVACY AND POLICY
At Grand Casino Tirana, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage with our services.
Information We Collect
We collect personal information such as your name, contact details, date of birth, and identification documents when you register or use our services. We also collect non-personal data such as browser type, IP address, and pages visited through cookies and similar technologies.
How We Use Your Information
We use your information to provide and improve our services, process transactions, verify your identity and age, comply with legal and regulatory obligations, send you promotional offers and updates (with your consent), and ensure a safe and secure environment for all guests.
Data Sharing
We do not sell your personal data to third parties. We may share your information with regulatory authorities as required by Albanian law, trusted service providers who assist in our operations, and fraud prevention and security agencies.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
You have the right to access, correct, or delete your personal data. You may also withdraw consent for marketing communications at any time by contacting us at info@grandcasinotirana.com.
Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.
Contact
For any privacy-related questions, please contact us at:
Grand Casino Tirana, Maritim Plaza Hotel, Street “Abdi Toptani”, Tirana, Albania, 1001
Email: info@grandcasinotirana.com | Phone: +355 (4) 244 4440
Last updated: April 2026
TERMS AND CONDITIONS
Welcome to Grand Casino Tirana. By entering our premises or using our website, you agree to the following Terms and Conditions. Please read them carefully.
Eligibility
Access to Grand Casino Tirana is strictly restricted to individuals aged 21 years and older. Valid identification may be requested at any time. The casino reserves the right to refuse entry to anyone who cannot verify their age.
Responsible Gambling
Grand Casino Tirana is committed to promoting responsible gambling. We encourage guests to set personal limits and gamble only within their means. If you believe you have a gambling problem, please speak to our staff or contact a professional support service.
Casino Rules
All guests are expected to follow the rules of each game as explained by our dealers and staff. Management decisions regarding game disputes are final. Cheating, collusion, or any form of fraudulent activity will result in immediate removal from the premises and may be reported to authorities.
Dress Code
Guests are expected to dress in smart casual attire or above. The casino management reserves the right to deny entry to anyone not meeting the dress code standards.
Conduct
All guests must behave in a respectful and orderly manner. Aggressive, threatening, or disruptive behavior will not be tolerated and may result in removal from the premises.
Promotions
All promotions and offers are subject to specific terms and conditions as stated at the time of the promotion. Grand Casino Tirana reserves the right to modify or cancel any promotion at its discretion.
Liability
Grand Casino Tirana is not liable for any loss of personal belongings on the premises. Guests participate in all gaming activities at their own risk.
Privacy
Your use of our services is also governed by our Privacy Policy, which forms part of these Terms and Conditions.
Amendments
Grand Casino Tirana reserves the right to amend these Terms and Conditions at any time. Updates will be posted on our website and at the premises.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of Albania.
Contact
Grand Casino Tirana, Maritim Plaza Hotel, Street “Abdi Toptani”, Tirana, Albania, 1001
Email: info@grandcasinotirana.com | Phone: +355 (4) 244 4440
Last updated: April 2026